Marvin St. Felix | Boston Area, MA |  781.420.0577 | 31marvin87@gmail.com 
www.linkedin.com/in/marvin-stfelix

Proven ability to convert, retain and up-sell customer base. I practice deeply understanding and addressing the customers’ needs to provide a customer - centric experience that has been proven to generate referrals for accelerated growth. I am known for exceeding quota achievement, negotiating, and enhancing best practices for proposals and sales presentations. I have just completed the Sales and Account Management program in one of the top ten tech bootcamps to transition this unique skillset from the Healthcare Industry to SaaS/High-Tech Startup environment. 

Sales and Account Management Student					                                      2017- Present
Startup Institute 

Graduated in one of the top ten tech boot camps in the digital Sales and Account Management program specialized in:

	•	Pipeline Development and Demand Gen
	•	CRM and Customer engagement throughout the sales cycle
	•	Objection handling and closing techniques
	•	Inbound and outbound sales strategies and best practices
	•	Managing long-term client relationships
	•	Defining expectations and relationship building with your sales manager and team

EXPERIENCE

LA Fitness, Stoneham, MA						                           November 2014 – Present
Sales Executive/Counselor 

	•	Consistently hit sales target each month by sticking to the data driven sales plan, optimally managing my pipeline (ex: I would make 60 phones calls booked 6 to 10 appointments a day to hit my 70%  closing quote)
	•	Regularly in top 5% of bonus payments
	•	Consult with prospective members to provide guidance through sales cycle from discovery to close
	•	Successful experience in cold calling customers in support of marketing campaigns
	•	Design personal training programs specific to each customer's needs and goals and continuously improve as customer exceeds goals so that client is retained
	•	Educate clients on supporting their membership and fitness routine with a healthy lifestyle so that client realizes the full value of their package
	•	Challenge team to push their education level and practice of what they preach to enhance customer service and customer acquisition
	•	Create and deliver dynamic presentations on the LA Fitness methodology

Massage Envy, Stoneham/Arlington, MA						       March 2012 – Present
Massage Therapist

	•	Increase membership 70%  
	•	Build strong rapport with clients and build long terms plans and relationships to ensure return visits
	•	Educate clients on realized value and benefits of services rendered
	•	Up-sell products that fit their true needs and wants

Education													
Lincoln Technical Institute, Somerville, MA 										      
Massage Therapist Certificate
Completed LTI's Therapeutic Massage and Bodywork Technology Program. The program includes 720 hours of training in massage techniques, spa services, kinesiology, and massage business administration, as well as CPR Certification.

Certifications														
Licensed Massage Therapist
America Heart Association – CPR Certified